Frequently asked questions

We strive to ensure you’re completely satisfied with the cleaning service we provide. If you’re not happy with the supplies or equipment used, please let us know before our cleaners leave the property. We're more than happy to discuss alternative solutions or use different products that may better suit your preferences. Your satisfaction is our priority, and we’re committed to working with you to find the best solution.

It’s not necessary for you to be home during the cleaning process. However, we do require someone to grant access to the cleaning area at the scheduled time. After the service is completed, we kindly request your review and approval to ensure everything meets your expectations.

No, you don’t need to provide any cleaning supplies or equipment. Our team comes fully prepared with all the necessary tools and products to ensure your space is cleaned to the highest standard. We are required to use our own supplies and equipment, so you can relax while we handle everything.

We offer several payment options for your convenience. You can pay by card, check, or cash. Just let us know your preferred method, and we’ll ensure the process is quick and hassle-free.

We love pets and understand they’re part of the family! To help us clean effectively and keep your pets safe, we ask that they be relocated to a separate, closed-off area of the home or placed outside while we work. This way, we can focus on making your space spotless.

Our goal is to maintain consistency by sending the same cleaning team to your home whenever possible. That said, team assignments may vary depending on the job or availability. If there’s a change, we’ll keep you informed to ensure you’re comfortable with the process.

We take great care during our cleaning services to avoid any damages. However, if something is accidentally damaged, you’ll be notified right away. We also document the condition of items with before-and-after pictures and make a note of anything that looks damaged prior to cleaning. If damage occurs, we’ll work with you to address it promptly.

Yes, we can move most furniture to clean around and underneath it. However, we avoid handling antique pieces or glass items to ensure their safety. For such items, we’ll clean around them, and if moving them isn’t feasible, we’ll do our best to clean the accessible areas.

We understand that plans can change, so if you cancel at least 48 hours before your appointment, we’ll refund your deposit. If you need to reschedule, please do so at least 24 hours in advance—while we can adjust the timing, we don’t provide refunds for rescheduled services. Refunds aren’t available once the cleaning is completed.